Customer service
Find quick answers below. If you still need help, our team is happy to assist at support@jerzino.com or via the contact page.
Orders and payment
Prices are shown in your local currency. Payments are processed securely by PayPal, where you can pay with your PayPal balance or a debit or credit card. You receive an order confirmation by email as soon as payment is completed.
Need to change or cancel an order? Email us as soon as possible with your order number. We can usually make changes before the order enters production. Personalised items cannot be changed once printing has started.
Shipping and tracking
We ship worldwide. Most orders arrive within 10–20 business days, including processing and delivery. Every order ships with a tracking number, which you can follow on the order tracking page. See shipping information for details, including customs duties.
Sizing and versions
Jerseys are available in sizes S to 4XL. Fan versions have a relaxed, everyday fit. Player versions are cut slimmer and closer to the body, like the kit worn on the pitch, so consider one size up if you are between sizes or prefer a looser fit.
Personalisation
Many jerseys can be customised with a name, number and patches. Please double-check spelling before ordering: personalised items are made to order and can only be returned if they arrive defective or incorrect.
Returns and refunds
Non-personalised items can be returned within 30 days of delivery if they are unworn and still have their tags. Read the full return policy.