Privacy policy

Data we collect

• Order details: name, email address, shipping address, phone number if provided, and the items and personalisation you order.
• Account details if you create an account.
• Messages you send to customer service.
• Technical data such as device, browser, approximate location (used to show prices in your currency) and pages visited.

Payments are handled by PayPal. We do not receive or store your card or bank details.

How we use it

• To process, produce, ship and track your order.
• To provide customer service, returns and refunds.
• To prevent fraud and keep the store secure.
• To improve the store and understand how it is used.
• To send marketing emails, only if you have opted in. You can unsubscribe at any time.

Sharing your data

We share only what is needed with trusted service providers: our payment provider (PayPal), production and fulfilment partners, shipping carriers and tracking services, and hosting and email providers. We never sell your personal data. We may disclose data when required by law.

Cookies

We use essential cookies to keep your cart, region and sign-in session working. Optional analytics cookies, if used, help us understand how the store is used. You can block or delete cookies in your browser settings, though some features may stop working.

Retention and security

We keep order data for as long as needed to fulfil orders and meet legal, tax and accounting obligations, then delete or anonymise it. Data is transmitted over encrypted connections and access is limited to those who need it.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict its processing, and to withdraw consent. To make a request, email support@jerzino.com. You may also lodge a complaint with your local data protection authority.

Changes

We may update this policy from time to time. The latest version is always published on this page.