Return policy

Conditions

• Returned within 30 days of the delivery date.
• Unworn, unwashed and with all original tags attached.
• Not personalised with a name, number or patches.

Personalised items

Jerseys printed with a name, number or patches are made to order especially for you, so they cannot be returned or exchanged unless they arrive defective or different from what you ordered.

How to return

1. Email support@jerzino.com with your order number and the items you want to return.
2. We reply with the return address and instructions.
3. Pack the items securely and send them with a tracked service. Keep your proof of postage.

Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or is not what you ordered. Original shipping costs and any customs duties are not refunded.

Refunds

Once your return arrives and is inspected, we refund the item price to your original payment method via PayPal, usually within 5–10 business days. You receive an email when the refund is issued.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and photos. We will send a replacement or a full refund, including shipping, at no cost to you.